Return/Exchange Policy

Return/Exchange Policy

Thanks for shopping at www.lumaglo.com and buying some cool stuff we are proud to design and build. We want to make your experience as rewarding as possible, but we realize that sometimes things just don’t work out. We want to make you happy, so here are some things that we need you to be aware of that will help us both out.

The following Returns policy applies only to purchases made directly from www.lumaglo.com.

 

Unopened Item Returns:

Returns of unopened merchandise purchased from this website may be made within 30 calendar days of receipt for a full refund of cost of the merchandise.

To return an item you ordered from www.lumaglo.com, you must first contact LumaGlo Customer Service at support@lumaglo.com with the order confirmation number that you will find on the packing slip that came with your order. You must be given an RMA number prior to shipping the product back.

To avoid any additional fees, all merchandise must be returned in its original, sealed package and in saleable condition. A 15% restocking fee will be charged for any product returned that does not have the original package unbroken. 

The total of your return will be credited to the charge card that you used at the time of your purchase (minus any shipping, handling and fees).

 

Defective and Incorrect Item Returns:

If the product you received turns out to be defective, or if the wrong item was shipped to you, you must first contact LumaGlo Customer Service at support@lumaglo.com before returning the product.

We will issue a refund or exchange as long as the request is made within 30 days of the shipping date, the merchandise is returned in the same condition as it was when shipped, and is received in the original packaging and with all of its accessories such as: clips and owner’s manuals. The merchandise returned will be inspected when it arrives at the warehouse and you will be charged for anything missing or damaged.

 

Please Note:

• Errors or oversights when placing orders (wrong size, unit of measure) are the sole responsibility of the customer who accepts all associated expenses.

• Don’t accept a package that appears to be damaged.

• Return Authorizations are only valid for 30 days from the date issued. Merchandise received past the return period may be refused and returned. Notification will be sent to the e-mail and/or billing address you provided should your return not be accepted.

• We cannot be responsible for e-mail or mailing addresses that are incorrect, changed, filtered, unread or no longer valid.

• LumaGlo cannot be responsible for lost returns. We recommend using a trackable prepaid method for your return, such as UPS ground or insured USPS for proof of delivery.

• No CODs will be accepted.

 

One Year Limited Warranty

LumaGlo sells its products with the intent that they are free of defects in manufacture and workmanship for a period of one (1) year from the date of original purchase to the original purchaser. LumaGlo warrants that its products will be free of defects in material and workmanship under normal use and service. This warranty extends only to consumers and does not extend to Retailers.

If you purchased a LumaGlo product from an authorized reseller, please return it to the store at which you made the purchase.

When you receive your www.lumaglo.com order, please inspect all packages for items such manuals and clips. If the merchandise is not being used right away, please power up and use the product to ensure it is working properly. Please be sure to save the box, and the shipping carton and its packing material, in the unlikely event that you’ll need it for a return shipment.

If you require any assistance, please send an email to support@lumaglo.com and provide the order confirmation number with a brief explanation of your issue.

LumaGlo does not authorize anyone, including, but not limited to, Retailers, the subsequent consumer purchaser of the product from a Retailer or remote purchasers, to obligate LumaGlo in any way beyond the terms set forth herein. This warranty does not cover damage caused by misuse or abuse; accident; the attachment of any unauthorized accessory; alteration to the product; improper installation; unauthorized repairs or modifications; improper use of electrical/power supply; loss of power; dropped product; malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance; transportation damage; theft; neglect; vandalism; or environmental conditions; loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; or any other conditions whatsoever that are beyond the control of LumaGlo.

A return authorization is required for any exchange or refund. Any product shipped to us without a return authorization will be returned to the customer at his or her expense.

This warranty is effective only if the product is purchased and operated in the country in which the product is purchased. A product that requires modifications or adoption to enable it to operate in any other country than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications is not covered under this warranty.

THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. THERE SHALL BE NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF THE COMPANY WITH RESPECT TO PRODUCTS COVERED BY THIS WARRANTY. FIIL SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. IN NO EVENT SHALL THIS WARRANTY REQUIRE MORE THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. NO REFUNDS WILL BE GIVEN. IF REPLACEMENT PARTS FOR DEFECTIVE MATERIALS ARE NOT AVAILABLE, LUMAGLO RESERVES THE RIGHT TO MAKE PRODUCT SUBSTITUTIONS IN LIEU OF REPAIR OR REPLACEMENT.

This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified, without the prior express and written consent of LumaGlo.

This warranty provides you with specific legal rights. You may have additional rights which may vary from state to state and country to country. Because of individual state and country regulations, some of the above limitations and exclusions may not apply to you.

For more information regarding our product line, please visit: www.lumaglo.com.